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Operators promote a new Code of Ethics

In parallel to what was approved by the Council of Ministers, the main telecommunications companies in our country have promoted an agreement that affects the self-regulation of their industry and the defense of guarantees for customers. Movistar, Orange, Vodafone, MásMóvil and Euskaltel have signed an ethical code, which updates the one established in 2010, with the aim of implementing better marketing practices in teleshopping matters all india email database.

In search of updated privacy protection and greater transparency, operators have established obligations that complement and reinforce those established in current regulations, especially with regard to consumer protection, data protection, and services regulations. of the information society and electronic contracting and the regulation of unfair competition.

Among the main points of this agreement, the guarantee that the actions of distributors and other call emission platforms will be controlled, through audits, so that they do not use deceptive, fraudulent or, in general, unfair means for the competition. Likewise, control will be increased so that consumer data or responses that could be interpreted as acceptance of the change of operator cannot be obtained, nor can any other economic behavior be obtained from the user. The operators also undertake to promote guarantees so that clients included in “Robinson Lists” are not contacted.

They have agreed not to make commercial calls before 9:00 or after 9:00 p.m.
With regard to schedules, one of the main aspects of criticism and complaints by users, the companies have promised not to make commercial calls before 9:00 a.m. or after 9:00 p.m. and never on Saturdays, Sundays and holidays. In this line, over the next few months, and no later than January 1, 2022, commercial calls will stop being made before 10 a.m. or between 3 p.m. and 4 p.m.

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In addition, the number of call attempts to uncontacted customers is limited to a maximum of three attempts per month; and it is guaranteed that, when a potential client answers a call and expresses no interest in the commercial proposal, the operator will not call them again within three months.

The new protocol contemplates an updated series of measures focused on promoting the transparency of the information, among them, that the consumer always knows the number from which it is called, the commercial brand that is contacting him and the exclusively commercial reason for the call. Likewise, the telemarketer who makes the call must provide the user with a telephone number to obtain information on any other product, carry out other commercial management or file a claim. On the other hand, the user will have access to information about the origin or the database from which their data comes and to know the name of the call center company from which they are contacting them socialposts.

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